Helpdesk & Customer Support Ticket System — Help Your Customers Faster
Complete customer support helpdesk software. Multi-channel ticket inbox (email, web, chat, social), SLA management, knowledge base, customer portal, automation rules, agent collision detection, and detailed reports.
Production-Ready · Multi-User · Mobile-Responsive · bKash & SSLCommerz · Lifetime Updates
Remarkable Features at a Glance
- Ticket inbox with email-to-ticket conversion
- Multi-channel ticket sources (email / web form / chat / social)
- Ticket priority (low / medium / high / urgent)
- Ticket status flow (new / assigned / in-progress / resolved / closed)
- SLA per priority with breach alerts
- Auto-assignment to agents (round-robin / by skill)
- Agent collision detection (avoid two agents replying)
- Internal notes (visible to agents only)
- Public replies sent to customer email
- Macros / canned responses for common issues
- Ticket merging for duplicates
- Ticket splitting for multi-issue requests
- Custom fields per ticket type
- Tags and categories
- Filter and search across tickets
- Saved views (My Open / Unassigned / Overdue)
Main Modules — Detailed Breakdown
Ticket Management
- Email-to-ticket
- Web form submission
- Live chat widget
- Social media integration (optional)
Agent Workspace
- Inbox with filters
- Agent collision detection
- Macros for canned responses
- Internal notes and collaboration
Knowledge Base
- Public knowledge base
- Internal docs for agents
- Search and suggestion engine
- Article rating from customers
Reports
- Agent performance
- Resolution time
- CSAT score
- SLA breach analysis
Why Choose This Software?
- Built for the specific industry — not a generic CMS
- Production-ready with proper data architecture
- bKash, SSLCommerz pre-integrated
- Mobile-responsive admin and frontend
- Multi-language (Bangla + English)
- Lifetime updates and 30-day free support
Easy Setup in 3 Steps
- Install — upload files, run installer, configure DB. 15 minutes.
- Configure — add payment keys, SMTP, SMS, branding.
- Launch — invite users, add data, go live.
What You Get
- Complete Laravel source code
- MySQL database with sample data
- Step-by-step installation guide
- Brand customization guide
- Lifetime free updates & bug fixes
- 30 days of free email support
